Markmydigi Relay Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to Markmydigi Relay ("Platform", "Service", "Relay", "we", "our", or "us"), a lead response and follow-up management platform developed and operated by Markmydigi Technologies.

Relay helps businesses capture, manage, assign, track, and follow up on leads generated through websites, Meta Lead Ads, landing pages, forms, and other integrated lead sources.

By accessing or using Relay, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

Account Information

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Billing Information
• Login Credentials

Lead Information

• Name
• Phone Number
• WhatsApp Number
• Email Address
• Company Name
• City / Location
• Custom Form Responses
• Notes and Comments

Integration Information

Meta Platforms

• Page IDs
• Form IDs
• Lead Data
• Business Account Information
• Access Tokens

Website Forms

• Submitted Form Data
• Lead Source Information
• Timestamps

Communication Data

• Follow-up Activity
• Lead Notes
• Email Activity
• Message History

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3. How We Use Information

• Capture and manage leads
• Assign leads to team members
• Track follow-up activities
• Send notifications and alerts
• Provide customer support
• Generate reports and analytics
• Improve platform performance
• Maintain platform security
• Comply with legal obligations

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4. Lead Data Ownership

All lead data captured, imported, or managed through Relay remains the property of the respective customer using the platform.

Relay acts solely as a technology provider and processor of customer data. We do not claim ownership of customer lead information.

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5. Meta Platform Data Usage

Relay may integrate with Facebook and Instagram Lead Ads through Meta APIs.

Data received from Meta platforms is used solely for:

• Lead capture
• Lead management
• Lead assignment
• Lead follow-up
• Reporting and analytics

Relay does not sell, rent, or share Meta lead data with third parties for advertising purposes.

All Meta data usage complies with Meta Platform Terms and Developer Policies.

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6. Data Sharing

Relay does not sell customer or lead data.

Information may be shared only with:

• Hosting and cloud infrastructure providers
• Email delivery services
• Analytics and monitoring providers
• Government authorities when legally required

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7. Data Security

Relay implements commercially reasonable safeguards including:

• Secure servers
• Role-based access controls
• Encrypted data transmission
• Activity monitoring
• Regular security updates

While we take reasonable measures to protect information, no internet-based service can guarantee complete security.

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8. Data Retention

Data is retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

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9. User Rights

Users may request:

• Access to their information
• Correction of inaccurate information
• Deletion of eligible information
• Export of account data
• Restriction of certain processing activities

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10. Cookies

Relay may use cookies and similar technologies to maintain sessions, improve user experience, remember preferences, and enhance security.

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11. Children's Privacy

Relay is intended for business users and is not directed toward children under the age of 18.

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12. International Data Processing

Data may be stored and processed on servers located in different jurisdictions where our service providers operate.

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13. Google Sign-In and Google User Data

Markmydigi Relay may offer Google Sign-In to authenticate users and identify their accounts. When a user chooses Google Sign-In, Relay may receive basic profile information authorized by that user, such as name, email address, profile picture, and Google account identifier.

This information is used only to create, identify, secure, and provide access to the user's Markmydigi Relay account. Relay does not sell Google user data or use it for advertising.

Users may revoke Relay's Google account access through their Google Account settings and may request deletion of eligible Relay account data using our Data Deletion Instructions.

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14. Account Termination & Data Deletion

Customers may request account closure by contacting us. Certain records may be retained where required by law.

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15. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.

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16. Contact Information

Markmydigi Technologies
Email: info@markmydigi.com
Website: https://relay.markmydigi.com

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17. Data Deletion Requests

Users may request deletion of their data by emailing:

info@markmydigi.com

Please include:

• Registered Email Address
• Workspace Name
• Reason for Request (Optional)

Verified requests will be processed within a reasonable timeframe subject to legal and operational requirements.